Retailing.

Sony is a leading manufacture of electronic technology. Last week i  visited one of the Sony's retailers Best Buy located on 86street and Lexington ave. Its a department store that carries a wide variety of electronic products. You can see that the level of service is moderately high as soon as you walk in to the store. I observed few salesmen working with customers and i saw that they delivered an excellent customer service that helped costumers to make right choices.  All the workers are properly trained on the products, so they can answer your questions, provide assistance in setting up your products and treat you with respect and professionalism. Then i decided to experience it myself. I came to one salesman named Alex and asked for help. i said i was interested in Sony Bravia 3D TVs. He asked me few questions about my preferences to help find a right product for me. While talking to him, i noticed that he stays informed about new technologies what helps costumers be on the "cutting age".After he explained me everything he let me try to watch a video on the Bravia 3D TV. At the end he thanked me for visiting the store and gave me a small brochure about the product that i was interested in, so i can learn more about it at home.
Best buy is also online retailer. You can buy  products from the website BestBuy.com.
from my personal experience i can conclude that  Soy works with retailers who provide customer care even before you make a purchase whether in store or online.